FAQ – (COVID-19)
Dear friends and clients,
We’d like to inform you about measures we’ve taken to ensure your safety and comfort to cope with the prevailing situation. Below, you will find answers to frequently asked questions that we received regarding the situation.
Please, find detailed FAQs below.
Q: Is it safe to shop from Dovita Bridal?
A: Absolutely. We work in accordance with World Health Organization and local authorities’ recommendations. We constantly control compliance with all relevant sanitary standards.
Q: Can I place an order?
A: Yes, you can. We continue receiving orders. Before placing the order, please make sure that borders of your country are open for receiving parcels from abroad. You can obtain this information by contacting your local DHL office.
Q: How can I register for a virtual appointment?
A: Contact us - First of all, create a wish list of all of the gowns you are interested in. Then, schedule your virtual appointment by emailing Victoria Ergun, the Dovita Bridal designer at email@example.com.
Q: What are the repercussions of the Coronavirus on your trunk shows?
A: So far, most of our trunk shows are still taking place, however, we will respect our boutiques’ decision whether they decide to host their trunk show or not. You will find all the dates of our next trunk shows on our website. We do our best to update this calendar regularly.
Q: How do you keep your staff and employees safe during this time?
A: We love our employees and take their safety and security very seriously, starting with our headquarters where we implemented measures according to the World Health Organisation (WHO) and instructions of our local government to provide a safe and healthy work environment:
Our headquarters’ building is composed of five floors, where 6 people are allowed on each floor. To allow this new layout to take place, our employees who can work remotely are working from their homes.
Our production team and seamstresses present inside the building were asked to adopt strict hygiene habits. They are required to keep a clean work station, wear gloves and clean their hands when necessary.
Hand sanitizer and disinfectant wipes have been made available at each workstation to facilitate the maintenance of a healthy work environment.
As a global company, we are also concerned about the safety of our flagship stores and boutiques. We closely monitor the World Health Organisation (WHO) and each country’s recommendations to implement the measures put in place.
We trust and support our boutiques to make the best decision to protect their team and customers.
If you haven’t found the answer to your question, please contact our team at firstname.lastname@example.org. We’ll be happy to help.
And remember, beauty will save the world!
Dovita Bridal Team